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The Journal of Healthcare Contracting Produces Podcast - Interview with Jamie C. Kowalski on December 14, 2016

 The Journal of Healthcare Contracting Produces Podcast on December 14, 2016 - A Conversation  with Jamie C. Kowalski


The primary topic discussed is the Consolidated Service Center Supply Chain Model that over 60 IDNs have implemented; almost 40 in the last 4 years.


Those interested in listening to the Podcast can access it at,  

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Based on very positive feedback from both participants in the 2015 Survey, and from audiences that have been presented the findings, Jamie C. Kowalski Consulting, LLC will produce second edition of the Survey in 2016. Like the 2015 Survey, the 2016 version will focus on the topic of Leadership Development and Succession. Invitations will be distributed exclusively to Supply Chain Executives from about 200 IDNs, by invitation only


The 2016 Survey was produced in collaboration with the Bellwether League, Inc. (BLI), the Hall of Fame for Healthcare Supply Chain leaders. Sponsors for the Survey included:


Presenting Sponsor

  • Intalere, a leading national healthcare Supply Chain solutions company that helps members elevate their operational health by delivering optimal cost, quality and clinical outcomes.



  • Owens & Minor, Inc., the largest medical supply distributor in the healthcare industry, serving all types of healthcare providers, with products and solutions for their supply chain.


This followup Survey on Leadership and Succession Planning is driven by the growing concern about the healthcare provider supply chain profession and industry. According to the 2015 Survey, over one-half of the supply chain leader responders intend to retire within the next two to four years! In addition, only 40% have a succession plan and/or an idendified candidate to coach to take over, once the current leader retires.


Vacancies in this critical leader position will likely be devastating to the providers that are not well prepared for this eventuality. What exacerbates the situation is, these same Supply Chain leaders virtually universally, express strong concern for the lack of an adequate pool of qualified candidates to fill the vacancies and/or a channel from which candidates can be accessed or become qualified. 


In order to help the industry shed light on the issue and identify some solutions to the challenge, the Survey asked (confidentially) such questions as: Should it be entirely your decision, do you expect to be retiring from the profession in the next 1, 2, 3, 5 years (select one)? Do you currently have an identified heir apparent to replace you when you retire? Is your heir apparent currently fully qualified to take on your responsibility and authority? If not, what additional qualifications must she/he develop before taking over (skill sets, experience, and knowledge, all of these)? From what source(s) will the heir apparent obtain what they need to fill their gaps? 


Participants who fully completed the Survey received a copy of the results.  


Since Jamie Kowalski began the supply chain management surveys in the 1980s, the purpose of the surveys has remained the same; understanthperceptions, concerns and most important issues ohospitasenior executives regarding thsupplchain, its performance, as well as their expectations of contributions supplchaimust make toward achieving hospital and IDN performance and success. Finally, as was the case of the 2015 Survey and will be the focus of the 2016 Survey, timely issues and 'trends' are featured to gain insight into their causes and identify possible solutions. The findings are shared with industry supply chain professionals through a variety of channels.






Jamie C. Kowalski Consulting, LLC and Dublin Ireland based Performance Supply Chain  produced the 2018 edition of the CSC Survey of  US healthcare provider organizations. 


Consolidated Service Centers are not a fad, per the Survey findins; in 2012 there were about 25 CSC's in the US and 17 in Canada. In 2014, there were a reported 23 SSOs in Canada and over 40 CSCs in the US. The US number of CSC's grewto over 60 in 2016, and over 70 at the time of the 2018 Survey.. More are known to be in the developemnt stage.


The first edition of this groundbreaking Survey of healthcare providers that use a Consolidated Service Center (CSC) Model for their Supply Chain and other support services, was completed in 2012. This model is also called a Shared Services Organization (SSO) by providers in Canada


With another two years of operating experience gained by CSCs, the next edition of the Survey was completed in 2014. The findings  were more robust than those of the first survey. Those provider organizations that completed the survey received a report of the findings, with the data and executive level analysis that can help Supply Chain executives who operate a CSC model, to compare their data and performance to all other respondents. Providers considering the model can learn critical success factors, as well. 


Tecsys, an international leading warehouse management and supply chain information technology company sponsored the survey.








For answers to your questions or to connect for other reasons,send an email to

News & Events


October 16, 2017

The Bellwether League - the Hall of Fame for Healthcare Supply Chain Leaders, inducted Jamie Kowalski to be in the 10th Class of Bellwethers on October 16, 2017, at the Annual Induction dinner in Chicago. He joins 96 healthcare supply chain leaders who have been inducted since the Bellwether League was founded.






The Survey was co-authored and produced by Jamie C. Kowalski Consulting, LLC and PerformanSC of Dublin, Ireland, and sponsored by Tecsys.





Jamie C. Kowalski is Co-Founder, Founding Board Chairman and current Board Member of the Bellwether League, Inc., the not-for-profit Hall of Fame for Healthcare Supply Chain Executives. BLI inducted  its 12th Bellwether Class at the Annual Dinner on For more information, go to



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