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The Journal of Healthcare Contracting Produces Podcast - Interview with Jamie C. Kowalski on December 14, 2016

The Journal of Healthcare Contracting Produces Podcast on December 14, 2016 - A Conversation  with Jamie C. Kowalski


The primary topic discussed is the Consolidated Service Center Supply Chain Model that over 60 IDNs have implemented; almost 40 in the last 4 years.


Those interested in listening to the Podcast can access it at,  


Winner of the George R. Gosset Leadership, from AHRMM - 2011











Based on very positive feedback from both participants in the 2015 Survey, and from audiences that have been presented the findings, Jamie C. Kowalski Consulting, LLC  produced a second edition of the Survey in 2016. Like the 2015 Survey, the 2016 version  focused on the topic of Leadership Development and Succession. 


The 2016 Survey was produced in collaboration with the Bellwether League, Inc. (BLI), the Hall of Fame for Healthcare Supply Chain leaders. Sponsors for the Survey included:


Presenting Sponsor

  • Intalere, a leading national healthcare Supply Chain solutions company that helps members elevate their operational health by delivering optimal cost, quality and clinical outcomes.



  • Owens & Minor, Inc., the largest medical supply distributor in the healthcare industry, serving all types of healthcare providers, with products and solutions for their supply chain.


That followup Survey on Leadership and Succession Planning was driven by the growing concern about the healthcare provider supply chain profession and industry. According to the 2015 Survey, over one-half of the supply chain leader responders intend to retire within the next two to four years! In addition, only 40% have a succession plan and/or an idendified candidate to take over, once the current leader retires.


Vacancies in this critical leader position will likely be devastating to the providers that are not well prepared for this eventuality. What exacerbates the situation is, these same Supply Chain leaders virtually universally, express strong concern for the lack of an adequate pool of qualified candidates to fill the vacancies and/or a channel from which candidates can be accessed or become qualified. 


In order to help the industry shed light on the issue and identify some solutions to the challenge, the Surveys asked (confidentially) such questions as: Should it be entirely your decision, do you expect to be retiring from the profession in the next 1, 2, 3, 5 years (select one)? Do you currently have an identified heir apparent to replace you when you retire? Is your heir apparent currently fully qualified to take on your responsibility and authority? If not, what additional qualifications must she/he develop before taking over (skill sets, experience, and knowledge, all of these)? From what source(s) will the heir apparent obtain what they need to fill their gaps? 


Participants who fully completed the Surveys received a copy of the results.


The next survey in this "series" will be produced in late 2020. The Pandemic has all but eliminated the time of Supply Chain Leaders to focus on even the briefest of surveys (computer analysis found the 2020 Survey will take an average of 10 minutes to complete). Anyone interested in sponsoring and or completing the survey, contact Jamie Kowalski.


Since Jamie Kowalski began these and related healthcare supply chain management surveys in the 1980s, the purpose of the surveys has remained the same; understanthperceptions, concerns and most important issues ohospitasenior executives regarding thsupplchain, its performance, as well as their expectations of contributions supplchaimust make toward achieving or improving hospital and IDN performance and success. Finally, as was the case of the 2015 Survey and the 2016 Survey,  the 2020 version will include timely issues and 'trends' to gain insight into their causes and identify possible solutions. The findings are shared with SC Leaders who complete the survey, and with industry supply chain professionals through a variety articles and presentations.



NOTE: Copies of the results of the Surveys are available for purchase. Contact Jamie Kowalski.






Jamie C. Kowalski Consulting, LLC and Dublin Ireland based Performance Supply Chain  produced the 2018 edition of the CSC Survey of US healthcare provider organizations. 


Consolidated Service Centers are not a fad, per the Survey findins; in 2012 there were about 25 CSC's in the US and 17 in Canada. In 2014, there were a reported 23 SSOs in Canada and over 40 CSCs in the US. The US number of CSC's grewto over 60 in 2016, and over 70 at the time of the 2018 Survey. More CSCs are known to be in the developemnt stage.


The first edition of this groundbreaking Survey of healthcare providers that use a Consolidated Service Center (CSC) Model for their Supply Chain and other support services, was completed in 2012. This model is also called a Shared Services Organization (SSO) by providers in Canada, so, Candian SSOs were also participants in this survey.


With another two years of operating experience gained by CSCs, the next edition of the Survey was completed in 2014. The findings  were more robust than those of the first survey. Those provider organizations that completed the survey received a report of the findings, with the data and executive level analysis that can help Supply Chain executives who operate a CSC model, to compare their data and performance to all other respondents. Providers considering the model can learn critical success factors, as well. 


The 2016 and 2018 of the Surveys continued to capture information, data and insights about this growing model of supply chain management and distribution. The 2020 Survey will add to the knowledge and data base, too. 


Tecsys, an international leading warehouse management and supply chain information technology company sponsored the 2016 and 2018 survey. 


Copies of the surveys' Report of findings are available for purchase.  Contact Jamie Kowalski.






For answers to your questions or to connect for other reasons,send an e-mail to

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The Survey was co-authored and produced by Jamie C. Kowalski Consulting, LLC and PerformanSC of Dublin, Ireland, and sponsored by Tecsys.

Copies of the Report of findings of the 2015 and 2016 edition of the  Leadership and Succession Surveys from 2015, 2016, are available.






Note: This year's event will be "virtual". Those desiring to "attend" will be able to do so via a web event.

Also, BLI is still accepting sponsors for the event - to cover the production cost, as well as on-going sponsors for annual operating expenses.


To register for the October 5 event, make a sponsor donation,  or, for more information, go to:


October 16, 2017

The Bellwether League the Hall of Fame for Healthcare Supply Chain Leaders, selected Jamie Kowalski to be inducted in the 10th Class of Bellwethers on October 16, 2017, at the Annual Induction dinner in Chicago. He joins 96 healthcare supply chain leaders who have been inducted since the Bellwether League was founded.
BELLWETHER League Hall of Fame Award - 2017
George R. Gossett Leadership Award - 2011

Selected  by AHRMM for the 2011 George R. Gossett Leadership Award.

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