Based on very positive feedback from both participants in the 2015 and 2016 Survey, and from audiences that have been presented the findings, Jamie C. Kowalski Consulting, LLC , in association with the Bellwether League Foundation,  produced a a 2021 edition of the Survey. Like the previous Surveys, this year's version  focused on the topic of Leadership Development and Succession, with coverage of how well the healthcare supply chain manageged the Covid 19 pandemic. 


Presenting Sponsor

  • RiseNow, a leading national healthcare Supply Chain solutions company helps  providers evaluate the Consolidated Service Center (CSC) model for strategic, financial and operations "fit", as well as help with the design and start up, if the analysis is positive. They also are working with many provider organizations to select and install Distribution Management systems, Warehouse Management and other state of the art supply chain technology tools.



  • The Wetrich Group which provides coaching and mentoring for ealthcare supply chain leaders, and search and interim management services.
  • CSS ConsultingHealthcare Support Services Consulting.

Also collaborating with the Bellwether League was SMI, AHRMM, and GHX.


The Survey followed up on the blockbuster finding in the 2015 and 2016 Surveys, that 41% of the supply chain leader responders intend to retire within the next 4-6 years! In addition, less than 50% have a succession plan and/or an idendified candidate to take over, once the current leader retires.


Participants who fully completed the Surveys will receive a copy of the results.


Since Jamie Kowalski began these and related healthcare supply chain management surveys in the 1980s, the purpose of the surveys has remained the same; understanthperceptions, concerns and most important issues ohospitasenior executives regarding thsupplchain, its performance, as well as their expectations of contributions supplchaimust make toward achieving or improving hospital and IDN performance and success. Finally, as was the case of the 2015 Survey and the 2016 Survey,  the 2021 version included timely issues and 'trends' to gain insight into their causes and identify possible solutions. The findings are shared with SC Leaders who complete the survey, and with industry supply chain professionals through a variety articles and presentations.



NOTE: Copies of the results of the Surveys are available for purchase. Contact Jamie Kowalski.






Jamie C. Kowalski Consulting, LLC and Dublin Ireland based Performance Supply Chain will shortly finish production of 2021 edition of the CSC Survey of US healthcare provider organizations. 


Consolidated Service Centers are not a fad, per the Survey findins; in 2012 there were about 25 CSC's in the US and 17 in Canada. In 2014, there were a reported 23 SSOs in Canada and over 40 CSCs in the US. The US number of CSC's grewto over 60 in 2016, and over 70 at the time of the 2018 Survey. More CSCs are known to be in the developemnt stage, with the estimate currently at 85.


The first edition of this groundbreaking Survey of healthcare providers that use a Consolidated Service Center (CSC) Model for their Supply Chain and other support services, was completed in 2012. This model is also called a Shared Services Organization (SSO) by providers in Canada, so, Candian SSOs were also participants in this survey.


With another two years of operating experience gained by CSCs, the next edition of the Survey was completed in 2014. The findings  were more robust than those of the first survey. Those provider organizations that completed the survey received a report of the findings, with the data and executive level analysis that can help Supply Chain executives who operate a CSC model, to compare their data and performance to all other respondents. Providers considering the model can learn critical success factors, as well. 


The 2016 and 2018 of the Surveys continued to capture information, data and insights about this growing model of supply chain management and distribution. The 2021 Survey will add to the knowledge and data base, too. 


Copies of the surveys' Report of findings are available for purchase.  Contact Jamie Kowalski.








For answers to your questions or to connect for other reasons,send an e-mail to jamieckowalski@att.net

News & Events



The Survey was co-authored and produced by Jamie C. Kowalski Consulting, LLC and PerformanSC of Dublin, Ireland.

Copies of the Report of findings of the 2015, 2016  AND 2018 editions of the  Leadership and Succession Surveys are available.




BELLWETHER LEAGUE, Foundation, which is now a non-profit 501 C 3 organization, has scheduled its  HEALTHCARE SUPPLY CHAIN LEADER HALL OF FAME its  ANNUAL INDUCTION  EVENT for   OCTOBER 5, 2021.


Note: This year's event will be a hybrid  "virtual". Those desiring to "attend" will be able to do so via a web event.

Also, BLI is still accepting sponsors for the event - to cover the production cost, as well as on-going sponsors for annual operating expenses.


To register for the October 5 event, make a sponsor donation,  or, for more information, go to:    www.bellwetherleague.org/



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